Privacy Policy

1. Introduction

This Privacy Policy applies to the Balanced Diet Cottage website and the information we collect through our website, enquiries, communications and services.

By using our website or providing your information to us, you acknowledge that your information may be handled as described in this Privacy Policy.

We aim to collect only information that is reasonably necessary to provide our services, respond to enquiries and maintain an effective online experience.

2. Information We Collect

Depending on how you interact with Balanced Diet Cottage, we may collect different types of information.

3. How We Use Your Information

We may use the information we collect for purposes such as:

• Responding to enquiries and messages.
• Providing information about our services.
• Managing catering or service requests.
• Communicating with customers when necessary.
• Improving our website and customer experience.
• Maintaining the security and functionality of our website.
• Meeting applicable legal or regulatory requirements.

We will not intentionally collect more personal information than is reasonably necessary for the relevant purpose.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the website.

Essential Cookies

Some cookies may be necessary for basic website functionality, security or user experience.

Analytics Cookies

Where analytics tools are used, they may collect information about how visitors interact with our website. This information can help us understand website performance and improve our services.

You can manage or restrict cookies through your browser settings and, where available, our website cookie preferences.

5. Sharing Your Information

We respect the confidentiality of your information. We may share information only where reasonably necessary for the operation of our business or where required or permitted by law.

This may include sharing information with:

• Service providers who help us operate our website or business.
• Technology providers used for website functionality, communications or analytics.
• Professional advisers where appropriate.
• Authorities or other parties where we are legally required to do so.

We do not intend to sell your personal information to third parties.

6. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

If you believe your information has been compromised, please contact us promptly so that we can investigate the matter.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling our legal, accounting or administrative obligations.

When information is no longer required, we may securely delete or anonymise it where appropriate.

8. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights relating to your personal information.

• Access: Request information about the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information in certain circumstances.
• Restriction: Ask us to restrict the processing of your information in certain situations.
• Objection: Object to certain types of processing where applicable.

If you would like to exercise a privacy right or ask a question about how we handle your information, please contact Balanced Diet Cottage using the details below.